LightWork
Built an AI-first UK property management platform that converts fragmented tenant communications, maintenance requests, compliance tasks, and lettings enquiries into structured workflows, faster resolutions, and always-on service delivery.
Minutes
From inbox chaos to triaged, action-ready operations
Unified
Resident communication, maintenance, compliance, and lettings in one platform
24/7
AI-powered handling of tenant and prospect interactions
Client Overview
Industry
PropTech / Property Management / Lettings
Core business
AI-powered operational platform for UK property teams
Company type
Startup
Use case
Resident support automation, maintenance coordination, compliance workflows, and lettings operations
Property Operations Platform Overview
Challenges
LightWork aimed to solve operational inefficiencies faced by property managers and letting agencies handling high communication volumes.
Fragmented communication channels
Tenant and prospect interactions were spread across email, phone, WhatsApp, and chat systems, causing inconsistent responses and lost context.
Slow response times outside office hours
Enquiries arriving during evenings and weekends often remained unresolved until the next working day.
Manual maintenance coordination
Property teams spent significant time managing issue triage, vendor assignments, scheduling, and follow-ups manually.
Compliance management complexity
Tracking certificates, renewals, inspections, and contractor documentation relied heavily on manual processes.
CRM synchronization inefficiencies
Teams frequently duplicated work by manually updating multiple systems and records.
Limited operational visibility
Without centralized workflows and audit trails, maintaining service consistency at scale became difficult.
Solution
Advant AI Labs developed LightWork as an AI-powered operational layer purpose-built for modern UK property management workflows. LightWork was built as an AI operations platform layered on top of existing property management systems. Incoming communications are processed through omnichannel pipelines where AI identifies intent, urgency, and workflow type. Tasks are either automatically resolved or escalated with structured context. Maintenance and compliance workflows apply operational rules to automate coordination, monitor SLAs, and maintain audit trails. This architecture enables property teams to scale operations efficiently while preserving oversight and service quality.
Unified AI operations assistant
Created Felicity, an AI assistant capable of handling tenant and prospect communications across multiple channels.
AI-driven triage and workflow intelligence
Automatically classifies requests based on intent, urgency, and category while routing tasks with SLA-based prioritization.
Maintenance automation engine
Streamlined maintenance workflows from issue reporting and vendor assignment to progress tracking and resolution updates.
Compliance workflow automation
Automated certificate tracking, renewal reminders, document collection, and inspection readiness processes.
CRM and PMS integration layer
Enabled two-way synchronization with systems such as MRI, Alto, Street, and Loop to eliminate manual data entry.
Human-in-the-loop escalation system
Escalated sensitive or complex cases with full context and recommended next actions for operational teams.
Business Impact
LightWork transformed property operations from reactive inbox management into proactive, AI-assisted execution.
Faster response and qualification cycles
Prospects and residents receive near-instant responses and follow-ups across channels.
Improved out-of-hours coverage
The platform handles a significant share of operational activity overnight and during weekends.
Reduced operational overhead
Automation minimizes repetitive coordination tasks, allowing teams to focus on higher-value activities.
Improved lettings efficiency
Faster enquiry qualification increases the likelihood of progressing prospects to viewings.
Stronger operational consistency
Centralized workflows and audit trails improve accountability and service quality.
Scalable portfolio support
Supports residential, build-to-rent, HMO, student, commercial, and mixed-use portfolios.
“"Felicity now qualifies prospects, handles out-of-hours conversations, and removes the Monday morning backlog so our team can focus on decisions, not repetitive admin." – Lettings & Operations Perspective, LightWork